Q: How do I place an order?

A: Add items to your cart, go to checkout, fill in your shipping details, and confirm payment.

Q: Can I cancel or change my order?

A: Contact us as soon as possible. If the order has not been processed or shipped, we may be able to update or cancel it.

Q: I entered the wrong address — what should I do?

A: Contact us immediately. If the order is not shipped yet, we can often update the address.

Q: How long does delivery take?

A: Delivery time depends on location and product availability. We share estimated delivery times at checkout or by support.

Q: Do you provide tracking?

A: Yes, when available, we share a tracking number once the order is shipped.

Q: What if my package is delayed?

A: Delays can happen due to carriers, customs, or peak seasons. Contact us and we will assist with tracking updates.

Q: What payment methods do you accept?

A: Available methods are displayed at checkout and may vary by location and order type.

Q: Is online payment secure?

A: Yes. When payment gateways are used, payment data is processed securely by trusted providers.

Q: Why was my payment declined?

A: It can happen due to bank limits, incorrect details, or security checks. Try again or use another payment method.

Q: Can I return an item?

A: Returns are accepted within the return window if the item is unused and in original packaging (exceptions may apply). See Return Policy for details.

Q: What if I received a damaged or wrong item?

A: Contact us within 48 hours with photos. We will arrange a replacement, exchange, or refund depending on the case.

Q: When will I receive my refund?

A: After inspection and approval, refunds are processed to the original payment method. Timing depends on your bank/provider.

Q: Are your products original?

A: Yes. We focus on original, authentic products sourced through reputable channels.

Q: Can I request a special order from France?

A: Often yes. Send us the product details and we’ll confirm availability, pricing, and estimated delivery time.