Your Privacy Matters

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or contact our support team.

Effective Date: February 4, 2026

Information We Collect

• Account & Contact: name, email, phone number, shipping address.
• Order Details: purchased items, order history, delivery notes.
• Payment Information: we do not store full card details on our servers (when applicable, payments are handled securely by payment providers).
• Technical Data: device/browser info, IP address, pages viewed, cookies, and analytics data.

How We Use Your Information

• To process and deliver your orders and provide customer support.
• To communicate important updates (order status, shipping, policy changes).
• To improve site performance, security, and user experience.
• To prevent fraud, abuse, and unauthorized access.
• To send marketing messages only if you choose to receive them (where applicable).

Cookies & Tracking

We use cookies to keep your session active, remember preferences, and understand how the website is used. You can control cookies through your browser settings; however, disabling cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. We may share limited data only when needed with:

• Shipping/Delivery Partners to deliver your order.
• Payment Providers to process payments securely.
• Service Providers (hosting, analytics, security) under confidentiality obligations.
• Legal Requirements when required by law or to protect our rights and users.

Data Retention

We keep your information only as long as necessary for order processing, support, accounting, legal compliance, and security. When data is no longer needed, we delete or anonymize it where possible.

Security

We implement reasonable security measures to protect your data. However, no online system is 100% secure. Please keep your account credentials confidential and contact us if you suspect unauthorized access.

Your Rights

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account (subject to legal/financial recordkeeping requirements).
• Opt out of non-essential marketing communications (where applicable).

Contact

For privacy questions or requests, please contact us via Contact Us.